Guidelines
This revised Your Guide to Protection Case Management is meant to support organisations to deliver quality programming, and provide technical guidance to case workers, supervisors, program managers and humanitarian leadership on the full program cycle.
Developed with the support of the Bureau of Humanitarian Assistance at USAID by the Norwegian Refugee Council and the International Rescue Committee through an inter-agency process, the final guidance has been endorsed by the Global Protection Cluster.
Each module is targeted at a different audience, and each includes associated references, tools, annexes and forms. The guidance can be accessed as one document or in modules as seen below.
The modules included are:
- Module 1: Introduction to Protection Case Management
- Module 2: Determining Need and Scope for Protection Case Management: A Guide for Coordinators, Technical Staff and Managers
- Module 3: Designing and Maintaining Quality Protection Case Management Service: A Guide for Technical Staff
- Module 4: Delivering Protection Case Management: A Guide for Supervisors and Case Workers
- Module 5: Professional Development and Staff Care
- Annexes and Forms
Full document - Your Guide to Protection Case Management.pdf
12.4 MB
Module 1 - Introduction to Protection Case Management.pdf
2.0 MB
Module 2 - Determining Need and Scope for Protection Case Management - A Guide for Coordinators, Technical Staff and Managers.pdf
990.4 KB
Module 3 - Designing and Maintaining Quality Protection Case Management Service - A Guide for Technical Staff.pdf
2.5 MB
Module 4 - Delivering Protection Case Management - A Guide for Supervisors and Case Workers.pdf
1.6 MB
Module 5 - Professional Development and Staff Care.pdf
814.5 KB
